Unitac Energy Solutions (I) Pvt. Ltd, an ISO 9001:2015, OHSAS 18001:2007 certified company, has 20 years of experience with operation and maintenance of passive and installation & commissioning of active telecom infrastructure in India. With experience gained over the years in the management of roll outs and infra maintenance, our expertise is used in partnering major IP companies for cell site operation, roll outs and maintenance activities.

• Telecom site operations for a total of 8700 cell towers in Kerala, Tamil Nadu and Karnataka Circles.
• 1,60,000 Square Kilometers, 40 Districts Covered, with a decentralized mode of operation.
• TSP/NI partners for leading telecom passive and active infrastructure providers
• Construction and Erection of HT Transmission towers
• SME for diesel generators
• Logistics support for material movements and fuel filling of DG for telecom sites
• 1000+ on roll employees.

O&M PROCESS AND MANPOWER DEPLOYMENT

The key focus, has always been to maintain tactical control over the field by encouraging a feeling of ownership over the site by respective technicians. Preventive and corrective maintenance activities are thereby religiously adhered to with minimal requirement for correction and guidance. We thereby maintain the best track record nationally, for the least number of outage incidents and the lowest average time required for corrective maintenance.

TRAINING MODULET

A dedicated training team is permanently deployed in each circle. This team is headed by a training manager with vast technical experience in wireless communications management, and trainers under him who are specialized in each sub-function of infrastructure maintenance and roll outs . The function of this module is building efficiency both in terms of technology and organization behavioural through knowledge sharing and motivation. Out of the box solutions for technicians for better time management and thereby work more efficiently with decreased effort. Introducing new methodology for routine site management tasks like monitoring of site equipment and ancillary material, and systematic reporting to be streamlined. Attitudinal correction amongst the field staff is another of the key activities carried out by the training module. Technicians are motivated for 100% uptime and to shorten the response time by building a feeling of inclusion and ownership.

MANPOWER DEPLOYMENT

When aiming for and striving to achieve 100% infra availability, one other key aspect is to have a greater tactical control over the field. During the correction phase, which involves the time from takeover to stabilization of 100% availability our operations will involve the following changes in terms of manpower.

About 400 sites would be internally classified into one cluster for easier management and tactical control/monitoring. One Infra/Technical Manager whom the supervisors report to, for each of these 400 sites in a cluster. A Techno-Commercial manager for each cluster. All financial decisions and disbursements will be done at the TCM level for each cluster. This helps in reducing decision making time and hence a faster operating environment.

Additional technicians to be trained and maintained for remapping of sites and as a backup for weeding out repeatedly non-performing elements. Decentralised management through offices for each cluster. A 24.7 mobile emergency attendance technical team with all equipment, in each cluster, who will provide backup for site downs, in the eventuality of a technician not being able to correct the fault. A one time site evaluation and correction team, which includes equipment specialists for bringing site health to top notch condition. Additional Surveillance and alarms monitoring engineer at each cluster office who will be responsible for escalation and reverts for that particular cluster.

ENERGY CONTROL

An Energy Controller is responsible for Independent site energy consumptions and audits. A 4 member diesel requirement analysis team reviews field requests for diesel. This is based on EB and DG CPH and run hour data. Supervisory level diesel allocation quotas are fixed based on cph model. Any deviation from this usage is scrutinized and variations allowed only on basis of field requirement validation. A vigilance team to be employed for random checks of HMR and tank balance readings.

INFRASTRUCTURE

As per our operations model, the following minimum infrastructure requirements will be put in place. Offices for each cluster, with facility for 24.7 operation. This office to include a warehouse, a personal BRC, and facility to house technicians and mobile DG’s. Four Wheelers at each cluster office for night time and backup operations Material Stock of Cables, E&C equipment and also consumables like Battery Water, DG Hoses,MCB’s, AVR Cards, Fuel pipes, V-Belts etc. All sites to be mapped under satellite maps and GPS to be provided to diesel vehicles and all technicians for real time web based monitoring of activities.

MANAGEMENT OF OME OPERATIONS

As we understand it, the O&M business is more about administering and managing manpower than it is about the technology involved. We therefore follow a strictly hands on approach when it comes to managing the O&M business. One of our strengths has been a dedicated management team, who involve personally in every issue relating to the operations. Some of our practices are as outlined hereunder.

Technician level tracking of uptime Internal Appraisal system for monthly monetary compensation for technicians. Appraisals to be based on uptime, housekeeping, average fault attendance time and skill acquisition capability. Internal competition on a technician and inter supervisory level encouraged by giving daily feedback of uptimes through sms. Daily monitoring and EOD Reviews for fault alarms Weekly OEM meetings and pulling up non performing OEM through reviews and ensuring they stick to timelines through constant feedbacks. Supervisors to be encouraged to build good rapport with FM and OpCo Engineers, and monthly meetings for social interactions between them.

PRESENT OPERATING GEOGRAPHIES

Our current areas of operations in India are in the States of Kerala, Tamil Nadu & Karnataka. We have district level offices and other infrastructure available here and therefore can use all possible synergies for efficient and cost effective operations.